Frequently Asked Questions (FAQs)

Ordering & Shipping

1. Where do you ship from?
All our products are fulfilled and shipped from the USA, ensuring fast delivery and high-quality production.

2. How long does shipping take?
Processing usually takes 2-5 business days, and shipping times vary based on your location:

  • U.S. orders: 3-7 business days
  • International orders: 7-21 business days

3. Do you offer international shipping?
Yes! We proudly ship certain products worldwide. Shipping rates and delivery times vary by destination.

4. How can I track my order?
Once your order ships, you'll receive an email with tracking information. If you don’t see it, check your spam folder or contact us.

5. What if my package is lost or delayed?
If your package is lost in transit, contact us, and we’ll work with the carrier to resolve the issue. Please note that delays due to customs or weather are out of our control.

 

Products & Sizing

6. What sizes do you offer?
We offer a wide range of sizes, including unisex, men’s, women’s, and youth fits. Check our size chart on each product page for details.

7. How do I take care of my apparel?
To keep your apparel looking fresh:

  • Machine wash cold, inside out
  • Use mild detergent
  • Tumble dry low or hang dry
  • Do not bleach or iron over designs

8. Are your products ethically made?
Yes! We prioritize high-quality materials and ethical sourcing. Our fulfillment process ensures fair labor and sustainable practices whenever possible.

 

Returns & Exchanges

9. What is your return policy?
We accept returns and exchanges within 14 days of delivery for unused, unwashed items. Custom or final sale items are non-refundable.

10. How do I start a return or exchange?
Email our support team with your order number and reason for return. We’ll guide you through the process.

11. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, contact us immediately with photos, and we’ll make it right!

 

Payments & Discounts

12. What payment methods do you accept?
We accept all major credit/debit cards, Google Pay, Apple Pay, and other secure payment options.

13. Do you offer discounts or promo codes?
Yes! Follow us on social media for exclusive discounts and sales.

14. Can I use multiple promo codes?
Only one discount code can be applied per order.

 

Other Questions

15. Can I customize a product?
Yes! Email us or DM us on social media.

16. How can I contact customer support?
You can reach us via email at support@veryblackveryproud.com or through our Contact Us page. We respond within 24-48 hours.

17. Do you collaborate with influencers or ambassadors?
Yes! If you’re passionate about celebrating Black excellence and want to collaborate, send us a message.